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PlugMan Standard Terms & Conditions of Business

All Portable Appliance Testing will be carried out in accordance with the Institute of Electrical Engineers (IEE) Code of Practice for In-Service and Inspection and Testing of Electrical Equipment 4th Edition.

The IEE's code of practice for In-Service Inspection and Testing of Electrical Equipment does not deal with the legislation relating to the supply of equipment whether new or second hand, to a third party by the way of sale or other method. PlugMan will not test any equipment which is intended for supply to a third party.

Any equipment made available for supply at any time after being tested by PlugMan will null and void the test results.

Any previous records of tests are to be made available to PlugMan, if possible, before testing begins.

A competent or responsible person shall be provided by the client to meet our test engineer, to advise on any site safety information needed, and to ensure the availability of appliances for testing.

PlugMan accepts no liability for loss or damage to appliances that are made available during the testing/inspection.

The client must ensure that any critical information or data has been protected or backed up prior to the start of the inspection and testing.

PlugMan provides insurance cover for public liability. PlugMan or its operatives will accept no liability for the business interruption, loss of data or business information, losses to business related services or loss to business profits. PlugMan accepts no liability for injury, loss or damage for appliances that are found to be faulty before or after the inspection and testing.

PlugMan assumes the client understands the nature of the tests conducted on the appliances and the inspection and testing is carried out solely at the clients own risk.

IT Equipment (File Servers, Mail Servers Etc.)

Systems such as file servers, mail servers, network switches/hubs and telecommunication equipment will not be inspected or tested by PlugMan without the express permission of the client. In case of this equipment not being able to be switched off these items will receive a formal visual inspection only. The client shall ensure that any critical information or data has been protected or backed up prior to the start of the inspection and testing.

IT equipment will not be shut down by PlugMan unless with the express permission of the customer, and PlugMan will not undertake the reboot or start-up procedures of IT equipment, this will be the responsibility of the client.

Telecommunication Equipment, (PABX, ISDN boxes, etc.)

These systems will not be unplugged to be tested as they are supplied by the telephone companies and once installed are rarely switched off. The appliances will receive a formal visual inspection only.

Memory or Programmable Appliances

Equipment such as video recorders, clocks, central heating system timers, and burglar alarms, etc. that lose their programmed memory when disconnected from the mains electrical supply, will only be unplugged and tested by PlugMan with the express permission of the client, and it will be the responsibility of the client to arrange for the reprogramming of this equipment, if necessary.

Access of Appliances

Equipment can only be tested if PlugMan have easy access to it's plug. If the plug is inaccessible, for example behind heavy, awkward objects, then the equipment will not be tested.

All rooms, offices, buildings must be unlocked to gain access in order to test appliances.


Fixed Appliances


Fixed appliances are not tested as part of the work carried out by PlugMan. 


Prices Quoted


Prices quoted without a site visit are subject to review upon arrival if site conditions or access are poor, or if the items to be tested are not as expected. Any change in price will be given and discussed with the person responsible for booking the work at the earliest opportunity.

Invoices & Payments

Payment terms are strictly payment upon completion of on-site testing, or upon production of invoice (unless previously agreed in writing.)

PlugMan accepts payments by card, cash, cheque or BACS.

Cancellation Charges

PlugMan reserves the right to charge a cancellation fee of £50.00 if less than 48 hours notice is provided.

Non Productive Work/Testing

PlugMan reserves the right to charge an hourly rate of £25.00 per hour for non-productive time where the engineer is unable to perform testing due to circumstances outside of the control of PlugMan.

Test Results and Certification

The ownership of all test results and certificates remains the property of PlugMan until all invoices are paid in full.